At Zpayso, powered by our core product Zcoders, we are committed to providing a transparent and customer-centric refund process, in line with the guidelines established by our board of directors.

• In the event a refund is requested, it will be processed upon successful completion of the Know Your Customer (KYC) verification and a valid reason provided by the customer.
• Any applicable deductions, such as VAT or Federal Excise Duty (FED), will be applied to the refund.
• Refunds are typically processed within 48 to 72 working hours from approval.
• All refunds will be made using the original payment method, whether it was via a wallet or bank account, and will be credited to the same account title and number from which the transaction was initiated.